Butler

Roles and responsibilities

An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
• The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
• Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
• Identify and anticipate guest's needs and assist in any possible way.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels, restaurants, and facilities across the resort.
• Conduct a property show around and room orientation to visitors / guests.
• Ensure correct protocol and treatment is extended to our high profile VIP guests.
• Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
• Constantly provide an approachable, helpful and friendly service to guests and colleagues.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills
• Flexible schedule to meet demands of hotel occupancy
• Enthusiastic, self-motivated and with ability to exercise initiatives
• Fluency in English and additional language (fluency in Russian is an advantage)

Desired candidate profile

1. Communication: Strong verbal communication skills for interacting with guests and team members effectively.

2. Customer Service: A commitment to providing outstanding service and creating a welcoming atmosphere for guests.

3. Leadership: Ability to guide and support junior staff, promoting teamwork and high service standards.

4. Multitasking: Proficiency in managing multiple tables and tasks simultaneously in a fast-paced environment.

5. Attention to Detail: Ensuring accuracy in orders, service, and table settings.

6. Problem-Solving: Quick and effective in resolving guest issues or complaints.

Qualities

• Positive Attitude: Maintaining enthusiasm and professionalism, even during busy or stressful situations.
• Empathy: Understanding and addressing guest needs and concerns with a caring approach.
• Adaptability: Flexibility to adjust to changing circumstances and guest preferences.

Best Practices

1. Continuous Learning: Staying updated on menu changes, specials, and wine pairings to enhance service knowledge.
2. Team Collaboration: Working closely with colleagues to ensure seamless service and support.
3. Guest Engagement: Building rapport with guests to create memorable dining experiences.