Spa Associate

Roles and responsibilities

Job Description

• Genuine service personality, with high EQ.
• Therapists to have recognized qualification in Spa Therapy.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• A strong command of both written and spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Guest Interaction: Greet guests warmly as they arrive, providing a welcoming atmosphere and assisting with check-in processes.
2. Service Promotion: Educate guests about spa services, treatments, and packages, encouraging them to make bookings and enhancing their experience.
3. Customer Support: Address inquiries and concerns from guests regarding services, amenities, and scheduling, ensuring their needs are met.
4. Facility Maintenance: Ensure that spa areas, including treatment rooms and relaxation areas, are clean, organized, and well-stocked with necessary supplies.
5. Feedback Collection: Gather guest feedback on their experiences and communicate insights to management to help improve services.
6. Collaboration: Work closely with spa therapists and other staff to ensure seamless operations and high-quality service delivery.

Essential Skills:

• Excellent Communication: Strong verbal skills for engaging with guests and conveying information clearly.
• Customer Service Orientation: A friendly and approachable demeanor focused on enhancing the guest experience.
• Knowledge of Spa Services: Familiarity with various treatments and services offered to provide informed recommendations.
• Attention to Detail: Ensuring that the spa environment is relaxing and meets high standards of cleanliness and organization.
• Interpersonal Skills: Ability to build rapport with guests and create a welcoming atmosphere.