Front Desk Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
As a Front Desk Agent you will be the welcoming face of our hotel ensuring exceptional guest experiences from the moment they arrive until their departure. You will provide personalized service to guests catering to their needs and preferences with finesse and professionalism. Your role is pivotal in creating a warm and welcoming atmosphere reflecting the sophistication and elegance of our brand.
- Welcome guests warmly as they arrive addressing them with courtesy and professionalism.
- Assist guests with checkin and checkout processes efficiently ensuring accuracy in all transactions.
- Provide information about hotel facilities services and local attractions to guests assisting them in making the most of their stay.
- Handle guest inquiries and requests promptly and effectively demonstrating exceptional problemsolving skills.
- Coordinate with other hotel departments to fulfill guest needs such as housekeeping room service and concierge services.
- Maintain a neat and organized front desk area ensuring it reflects the luxury and sophistication of the hotel.
- Utilize hotel management software for guest bookings reservations and billing processes accurately.
- Handle cash and credit card transactions securely following hotel policies and procedures.
- Respond to guest complaints or issues with empathy and professionalism striving to resolve them to the guests satisfaction.
- Uphold the hotels standards of service excellence adhering to brand guidelines and protocols at all times.
- Assist with administrative tasks as needed including filing photocopying and data entry.
- Collaborate with colleagues to create a cohesive and efficient work environment fostering a culture of teamwork and mutual support.
- Stay updated on hotel promotions events and special offers and promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
- Follow all hotel and departmental policies and procedures as well as health & safety protocols
Qualifications :
- Fluency in English language any additional language is an advantage.
- Previous experience in a customer service role preferably in the hospitality industry is preferred.
- Strong interpersonal and communication skills with the ability to interact effectively with guests and colleagues from diverse backgrounds.
- Exceptional organizational skills and attention to detail capable of multitasking in a fastpaced environment.
- Proficiency in using computers and hotel management software is desirable.
- A positive attitude and a passion for providing outstanding customer service.
- Flexibility to work various shifts including evenings weekends and holidays as required by the hotels operations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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