Cluster Reservations Supervisor
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Cluster Director of Revenue responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy as required
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by upselling guest rooms and recommending hotel facilities
- Ensure PMS maintenance is executed accurately and in a timely manner such as room rate room types etc
- Send out morning reports with daily pickup Reservations Made Yesterday etc
- Conduct a daily check of Reservations Made Yesterday
- Keep Online Travel Agencies bookings and extranet in check
- Audit and process Travel Agencies commissions in a timely manner
- Check daily the cancellation and no show report and liaise with Front Office to process charges
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Previous customer related experience required
- Previous Property Manager System experience preferred
- Previous Reservation experiences for 2 years is required
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Luxury hotel sales experience having had varied market mix experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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