Senior Sales Associate

Roles and responsibilities

• Provide support in the contract administration, compliance and executing of Sales contracts for residential and leasing team
• Assist in the implementation of database, business reporting systems and document control processes relating to contract status
  
  

Roles And Responsibilities

• Manage & execute daily Aldar residential sales and leasing administration processes
• Supervise execution and compliance of all customer contracts and ensure the accuracy of the reporting systems across the division
• Validate lease/ offer summaries, Lease Approval forms, and letter of offers
• Check completeness & accuracy of sales & leasing documentation of signatures and forms and update contract database
• Ensure contract database system is updated in a timely and accurate manner
• Support in the preparation of the sales & leasing commission payment process & liaise with Finance to ensure accurate & timely commission payments to staff
• Development of regular reports on sales and leasing & customer handover performance
• Ensure proper archiving of contracts & associated documents according to ALDAR policy standards
• Liaise with third Property Management service providers as required to overcome and contract administration issues and to ensure database integrity
• Liaise with sales to ensure aligned / accurate financial reports
• Liaise with IT to ensure that systems meet business process and reporting requirements
• Work closely with Development, GIS, Legal and IT to ensure contracts are ready for sales launches
• Work with Marketing team for delivery on customer / operation centers and marketing events such as:
• Sales Launch event planning, Sales Event Operations & Logistics
• Lead registration during event
• Queue Management Monitor & usage compliance during Sales Event
• Customer Centers from Design stage to Operations
• Provide administrative support in the day-to-day operation of the Customer Operations & ADM Relations team as and when required
  
  

Qualifications & Experience

RELATED YEARS OF EXPERIENCE

Min of 6+ years of related experience leasing and contract administration

Field Of Experience

Customer management, banking, estate management

Technical And Interpersonal Skills

• Advanced business computing skills with experience using ERP preferred
• Advanced knowledge of policies, processes, procedures and work methods
• Strong knowledge of real estate products and services
• Strong knowledge of customer management standards and customer quality delivery standards
• Excellent understanding of sales and leasing processes and administration.
• Detail oriented nature, outcome focused with advanced problem-solving skills
• Well developed communication and interpersonal skills
• Well developed planning and organizing skills
• Business-level command of Arabic and English, written and verbal
  
  

QUALIFICATION

Bachelor's Degree in business, marketing, finance or a related field.

Desired candidate profile

1. Customer Support: Providing ongoing support to customers post-sale, addressing inquiries, and resolving any issues that may arise.

2. Account Management: Maintaining and nurturing relationships with existing clients to ensure their needs are met and they remain satisfied with the product or service.

3. Onboarding and Training: Assisting in the onboarding process for new clients, including training them on product usage and best practices.

4. Feedback Collection: Gathering customer feedback to understand their experience and identify areas for improvement in products or services.

5. Issue Resolution: Acting as the primary point of contact for escalated issues, working closely with cross-functional teams to resolve them effectively.

6. Reporting and Analysis: Monitoring customer usage and satisfaction metrics, preparing reports for management, and suggesting strategies to enhance customer retention.

7. Product Knowledge: Staying informed about product features, updates, and industry trends to provide accurate information and support to clients.

8. Collaboration: Working closely with sales, product development, and marketing teams to relay customer feedback and contribute to product improvements.

9. Renewals and Upselling: Identifying opportunities for upselling or cross-selling additional products or services to existing customers during interactions.

10. Relationship Building: Building strong relationships with key stakeholders at customer organizations to foster loyalty and long-term partnerships.

Skills

1. Customer Service: Strong customer service skills, with a focus on empathy, patience, and effective communication.

2. Problem-Solving: Excellent problem-solving abilities to address customer issues and provide timely solutions.

3. Communication Skills: Strong verbal and written communication skills for engaging with clients and conveying information clearly.

4. Analytical Skills: Ability to analyze customer data and feedback to derive actionable insights and improve service delivery.

5. Time Management: Effective time management skills to prioritize tasks and handle multiple customer accounts simultaneously.

6. Interpersonal Skills: Strong interpersonal skills to build rapport with clients and collaborate with internal teams.

7. Product Knowledge: In-depth understanding of the products or services offered by the organization to provide effective support.

8. Adaptability: Ability to adapt to changing customer needs and evolving product features.

9. Sales Acumen: Basic understanding of sales principles to identify upselling and cross-selling opportunities.

10. Attention to Detail: Strong attention to detail to ensure accurate documentation of customer interactions and issues.