Hostess Russian Speaker
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Maintain complete knowledge of:
- Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code
- Restaurant reservation procedures
- Daily house count arrivals departures VIPs
- Scheduled inhouse group activities locations and times
- All department policies / service procedures
- Answer telephone within 3 rings using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments ensuring compliance to departmental standards.
- Review the Reservation book preassign designated tables and follow up on all special requests.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
- Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
- Promote a cooperative working climate maximizing productivity and quality.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
Qualifications :
- Diploma or degree in vocational hospitality
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- 1 year or more experience in a 5 star hotel
- Confidently can communicate in English and Russian. Additional language is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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