Reservation Supervisor
Posted on :
17-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Leading the reservation team inline with company rules.
- Organizing onthejob and weekly training for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spotCheck reservations made the previous day and Check all VIP arrivals
- Training developing and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile rates strategies promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
- Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- Assisting to department head for preparing necessary reports documents duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.
- Computer literate with excellent written and oral proficiency
- Sound knowledge of English language
- Pleasant in appearance and warm in personality to create a good first impression over telephone.
- Tactful and patient.
- Able to communicate clearly and willing to help others
- Having an eye for accuracy for checking reservations and processing room requests
- Flexible and diplomatic when dealing with demanding and unreasonable guests
- Carry out any other reasonable task (which may not be stated here) as requested.
- Assist in Task Force Teams for new openings.
Qualifications :
- Minimum one year experience with the same position in a 5 star hotel
- Diploma or a Degree in Hospitality
- Proficiency in using reservation software (like Opera Microsoft or others).
- Strong verbal and written skills for interacting with staff and customers.
- Strong multitasking abilities and attention to detail.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
