Housekeeping Supervisor

Roles and responsibilities

As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation. You will lead a team of housekeepers, manage inventory and supplies, and work closely with other departments to enhance the overall guest experience.

What You Will Be Doing

• Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.
• Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
• Manage inventory of cleaning supplies and equipment, and reorder as necessary.
• Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
• Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
• Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
• Ensure compliance with health and safety regulations and hotel policies.
• Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
  

Qualifications

Your experience and skills include:

• Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
• Strong knowledge of cleaning and sanitation products, techniques, and equipment.
• Excellent organizational and leadership skills with the ability to manage a diverse team.
• Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in English; knowledge of additional languages is a plus.
• Flexibility to work various shifts, including weekends and holidays.

Desired candidate profile

A Housekeeping Supervisor is responsible for overseeing the housekeeping staff and ensuring that all areas of a property are clean, well-maintained, and meet established standards. Here are key skills and responsibilities associated with this role:

Key Skills

1. Leadership: Ability to motivate and manage a team effectively, fostering a positive work environment.

2. Attention to Detail: Strong focus on cleanliness and presentation, ensuring all areas meet high standards.

3. Organizational Skills: Ability to manage schedules, inventory, and housekeeping tasks efficiently.

4. Communication Skills: Clear verbal and written communication to interact with staff and other departments.

5. Problem-Solving: Capability to address issues as they arise, whether related to staff performance or guest complaints.

6. Training and Development: Skills in training new staff and providing ongoing support and guidance to team members.

7. Time Management: Ability to prioritize tasks and manage time effectively to ensure timely completion of cleaning duties.

8. Knowledge of Cleaning Techniques: Familiarity with proper cleaning methods, materials, and equipment.

9. Safety Awareness: Understanding of health and safety regulations and best practices in housekeeping.

10. Customer Service Orientation: Focus on guest satisfaction and addressing any specific requests or concerns.

Responsibilities

• Supervising and coordinating the daily activities of housekeeping staff.
• Conducting inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
• Training and onboarding new housekeeping staff, providing ongoing coaching and support.
• Managing inventory of cleaning supplies and equipment, placing orders as needed.
• Addressing guest inquiries and concerns related to housekeeping services.
• Collaborating with other departments, such as front office and maintenance, to ensure seamless operations.
• Maintaining records of housekeeping activities, including staff performance and inventory levels.