Hostess

Roles and responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned
  

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming
• Should be Indian Nationality

Desired candidate profile

1. Customer Service: Excellent interpersonal skills to create a welcoming atmosphere for guests.

2. Communication: Clear verbal communication to interact with guests, staff, and management effectively.

3. Organizational Skills: Ability to manage reservations, seating arrangements, and waitlists efficiently.

4. Multitasking: Capable of handling multiple tasks simultaneously, especially during busy service periods.

5. Problem-Solving: Quick thinking to address guest concerns and resolve issues as they arise.

6. Attention to Detail: Ensuring accuracy in reservations and special requests, as well as maintaining a tidy and organized front area.

7. Team Collaboration: Ability to work closely with waitstaff, kitchen staff, and management to ensure smooth operations.

8. Knowledge of Menu: Familiarity with the menu and specials to assist guests in making informed choices.

9. Cultural Sensitivity: Understanding and respecting diverse backgrounds to provide inclusive service.

10. Adaptability: Flexibility to adjust to changing circumstances, such as unexpected guest arrivals or special events.

Responsibilities

• Greeting guests warmly as they arrive and escorting them to their tables.
• Managing reservations and waitlists to optimize seating.
• Providing menus and explaining specials or promotions.
• Coordinating with the kitchen and waitstaff to ensure timely service.
• Handling guest inquiries and feedback professionally.
• Maintaining a clean and organized host area.