Hostess

Roles and responsibilities

• Previous experience of 1-2 years in a Luxury Hotel environment in a similar role.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions and building a good rapport with them.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• Exceptional Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our guests.
• Proficient in Reservation Systems and Guest Management Software.
• An appreciation for fine dining experiences and ease and familiarity with food and beverage menus.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  

Key Responsibilities

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
• Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
• Supervises Suitable Seating Arrangements to optimise Guest Flow, maintain Restaurant Capacity, and Minimise Wait Times, ensuring ‘FIVE-Star’ service.
• Manages Restaurant Reservations efficiently, employing the hotel's Reservation System, and guaranteeing Precise and Up-To-Date Information.
• Handles Substantial Group Reservations and Exceptional Events, seamlessly coordinating with the Events Team when necessary, in line with FIVE’s bespoke standards.
• Discerningly places Guests at the most appropriate tables, ensuring that Table Settings are arranged in accordance with FIVE’s Luxurious Standards.
• Supervises the Host/Hostess Team, offering crystal-clear Direction, expert Guidance, and unwavering Support, ensuring the delivery of an exquisite level of service.
• Identifies VIP Guests and provides them with Personalised Attention and our Boundary-Breaking services.
• Conducts regular Training Sessions to elevate the Team's knowledge of the Menu, Hotel Facilities, and FIVE’s outstanding Service Standards.
• Fosters open lines of communication with the Restaurant Manager and other Department Heads to ensure Seamless Coordination between departments.
• Engages in close collaboration with the Culinary Team and Waitstaff to manage Guest Expectations, accommodate Special Requests, and guarantee the Punctual Delivery of our delectable cuisine.
• Plays a key role in crafting memorable experiences for Special Occasions and Celebrations, celebrating life's most extraordinary moments with ‘FIVE-Styled’ Flair.
• Skillfully suggests Menu Items, Beverages, and Promotional Offers to enrich the guest experience and optimise revenue generation.

Desired candidate profile

1. Welcoming Guests: Greeting customers warmly and creating a positive first impression.
2. Communication: Clearly conveying information about wait times, menu specials, and restaurant policies.

Organizational Skills

1. Table Management: Efficiently assigning tables to servers and managing seating to optimize flow.
2. Reservation Management: Handling reservations and walk-ins, ensuring the dining area is properly filled.

Leadership

1. Team Coordination: Overseeing the host staff and ensuring they provide excellent service.
2. Training: Onboarding and training new host staff on procedures and customer service standards.

Problem Solving

1. Conflict Resolution: Addressing customer complaints or issues promptly and effectively.
2. Adaptability: Adjusting seating arrangements and reservations based on changing circumstances.

Time Management

1. Prioritization: Balancing multiple responsibilities, such as managing waitlists and coordinating with the kitchen and servers.
2. Efficiency: Ensuring that guests are seated in a timely manner to minimize wait times.

Attention to Detail

1. Maintaining Cleanliness: Ensuring the entrance and waiting areas are tidy and welcoming.
2. Guest Preferences: Keeping track of regular customers’ preferences and special requests.

Knowledge of the Establishment

1. Menu Familiarity: Understanding the menu and specials to assist guests with inquiries.
2. Restaurant Layout: Knowing the layout of the restaurant to direct guests efficiently.

Sales Skills

1. Promoting Specials: Informing guests about daily specials or events to enhance their dining experience.
2. Upselling: Encouraging reservations for special occasions or larger parties.

Professionalism

1. Composure: Maintaining a calm and professional demeanor, especially during busy times.
2. Appearance: Adhering to the restaurant's dress code and presenting a polished image.