Waitress

Roles and responsibilities

• Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.
• Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
• Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
• Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.

Desired candidate profile

1. Prioritization: Managing multiple tables and tasks efficiently.
2. Time Management: Balancing taking orders, serving food, and handling payments smoothly.

Product Knowledge

1. Menu Familiarity: Understanding the menu, including ingredients and preparation methods.
2. Beverage Knowledge: Being knowledgeable about wine pairings, cocktails, and other drinks.

Sales Skills

1. Upselling: Suggesting additional items to enhance the dining experience and increase sales.
2. Descriptive Language: Using enticing descriptions to promote menu items.

Teamwork

1. Collaboration: Working well with kitchen staff and other waitstaff to ensure smooth service.
2. Supportive Attitude: Helping colleagues when needed, especially during busy shifts.

Physical Stamina

1. Endurance: Being able to stand for long periods and carry trays of food and drinks.
2. Dexterity: Having good coordination to navigate busy dining areas.

Attention to Detail

1. Order Accuracy: Taking and delivering orders correctly to avoid mix-ups.
2. Cleanliness: Keeping tables and service areas tidy and presentable.

Adaptability

1. Flexibility: Adjusting to changing situations, such as handling a sudden rush or accommodating special requests.