Specialist Customer Support EMEA - Results Talent Network - Bain amp Company Inc

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the worlds best places to work a champion of diversity and a model of social responsibility. We are currently ranked #3 on s Best Places to Work list and we have maintained a spot in the top four on s list for the last 13 years. We believe that diversity inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune Vault Mogul Working Mother and the Human Rights Campaign for being a great place to work for diversity and inclusion women LGBTQ and parents.

WHO YOULL WORK WITH

As an EMEA Specialist youll join a global team called Results Talent Network (RTN). RTN is a solution developed by Bain since 2020 in order to build a virtual scalable network of bestincl independent talents to augment Bain case teams and other pools of Bain resources globally.

RTN enables Bain to better serve clients by providing customsourced pointexpertise for case specific needs and delivering results at a lower price point while enhancing the value proposition. RTN also enables Bain to compete with competitors who have built up an inhouse and/or affiliated contractor network with deep expertise; and to manage capacity peaks and troughs.

RTN operations are currently managed by a team of 15 across various Bain offices globally.

WHERE YOULL FIT WITHIN THE TEAM

This role will form part of the EMEA operations team reporting into the EMEA RTN Manager and will work closely with the Global RTN team.

It presents an exciting opportunity for a recruitment and operationsoriented individual to support RTN business growth in EMEA by being a clientfacing deployment success lead managing the talent deployment process endtoend and constantly improving RTN processes.

The focus of your role will be:

• Ensuring the quality and volume of RTN contractors deployments within EMEA:
  • Coordinating the endtoend process from sourcing onboarding and performance management on contractors deployments in EMEA
  • Ensuring best client experience (account teams and augmented teams) on sales support request management and support to augmented teams.
  • Ensuring best contractors experience on endtoend deployment within Bain teams
  • Contributing to demand generation in EMEA as a support to regional manager
• Managing direct relationships with:

• Bain partners and ociate Partners primarily in MEA and more broadly in other EMEA offices
• RTN talent providers and other third parties
• Contractors deployed into Bain teams.
• Bain business functions (HR Legal Finance) in coordination with regional operations.

In doing so you will gain high visibility within Bain obtaining exposure to multiple leaders across the organization and playing an essential part in our ongoing strategic transformation.

WHAT THE ROLE INVOLVES

You will be responsible in providing endtoend management of contractor deployment process including sourcing onboarding performance management and offboarding. You will act as a point of coordination between Bain partners and account team talent providers and Bain business functions to ensure both highquality deployments and exceptional client experience.

You will act as an internal expert on the regional network of Talent Providers providing insights on capabilities and market trends with a focus on specific capabilities and geographies.

Another key function will be to support RTN global demand generation including preparation of marketing materials codification of success stories data ysis on historical requests.

You will use your experience to contribute to the improvement of internal processes and tools in an ongoing manner together with ensuring a positive experience for contractors throughout their deployment within Bain teams.

WHAT YOU WILL DO

• Own and manage endtoend request and deployment process.
• Contribute to continuous improvement of RTN E2E processes and tools.
• Contribute to regional demand generation efforts.
• Vendor management

WHAT WE ARE LOOKING FOR

The following are highly valued:

• Strong client facing sset including ability to interact with senior stakeholders and

• Problemsolving ss and ability to identify and implement practical solutions to meet business needs.
• A rigorous mindset with high degree of attention to detail
• Highly responsive serviceoriented individual demonstrating flexibility in adjusting priorities to meet customer needs.
• Ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism.
• Outstanding written and verbal communications ss
• Experience in areas such as: flexible workforce management onboarding customer success business or HR operations
• Alternatively experience in a professional services organization as: business support (knowledge sales) staffer or freelance management or equivalent role

English fluency required.

YOUR CAREER

Throughout your career at Bain you will participate in world cl formal and informal training programmes in order to ensure you continuously develop your ss. In addition you will be igned a mentor to help guide you through your career and will develop a network of your peers across teams and offices.

Working alongside an outstanding group of individuals you will develop and enhance your own technology expertise commercial aen and ytical capabilities. Bain is a meritocracy your progression is driven purely by your performance not by your tenure.

ABOUT US

Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future.

Across 64 cities in 39 countries we work alongside our clients as one team with a shared ambition to achieve extraordinary results outperform the competition and redefine industries. We complement our tailored integrated expertise with a vibrant ecosystem of digital innovators to deliver better faster and more enduring outcomes. Our 10year commitment to invest more than $1 billion in probono services brings our talent expertise and insight to organizations tackling todays urgent challenges in education racial equity social justice economic development and the environment. We earned a gold rating from EcoVadis the leading platform for environmental social and ethical performance ratings for global supply chains putting us in the top 2% of all companies. Since our founding in 1973 we have measured our success by the success of our clients and we proudly maintain the highest level of client advocacy in the industry.