Customer Relationship Officer - Emirates NBD

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East North Africa and Trkiye) region with a presence in 13 countries serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking corporate & institutional banking Islamic banking investment banking private banking et management global markets and treasury and brokerage operations.

We are a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv the lifestyle digital bank by Emirates NBD. With close to half a million users it continues to be the fastestgrowing digital bank in the region.

In line with the UAE Governments strategy in empowering and developing nationals Emirates NBD is committed to welcoming the young generation into an innovative modern and supportive work environment to contribute to the nations success. We are looking to find the best UAEN talent to join our ENBD family

Job Overview

As Customer Relationship Officer at Emirates NBD your role is

To provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Responsibilities

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests FDs Requests and Account Maintenance requests to be validated and tracked in track BPM
• Account Opening check for completeness of doentation and tracking in track soft
• Credit card application Check for completeness of doents and form before sending the same to Cards Team
• Liaising with compliance and various other departments for following up and submission of doents or relevant matte
• Action and Review of CRM cases igned to Priority Banking Centers
Set and track sales account targets

REQUIREMENTS

Candidate Profile
UAE National with Family Book

To be successful in this role you will need the following ss and experience

• University Degree in Business or Finance
• 12 years of work experience preferably in a processing/back office/Customer Services function within the Bank
Experience in Finacle Fin One MS Excel and MS office

What we offer you

• Competitive salary package
• Marketleading incentives
• Strong emphasis on worklife balance and wellbeing across the bank
• Worldcl Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
Preferential banking facilities for employees

Why Join Us

We aspire to be an employees employer of choice. We believe we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential every day we want to ensure each employee can exceed in the future of work by upsing building new digital ss and knowledge. Our goal is to empower our employees to build a career experiences and ss they need in the future and that will produce a great outcome for our bank as well we want our employees no matter their background location preferences to feel engaged to one ENBD team.