Operations and Service Manager - ADIB - Abu Dhabi Islamic Bank
Posted on :
01-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Operations and Service Manager
Job Description
Role: Operations and Service Manager
Location: Ajman Al Humaidiya
Role Purpose:
Handling the branch operations Review control & approval Sales and business acquisition Management of service delivery and Staff Management and Coordination.
Key Accountabilities of the role
These are the main responsibilities of this role
RESPONSIBILITIES:
Specialist Ss / Technical Knowledge Required for this role:
Previous experience required (if any):
Role: Operations and Service Manager
Location: Ajman Al Humaidiya
Role Purpose:
Handling the branch operations Review control & approval Sales and business acquisition Management of service delivery and Staff Management and Coordination.
Key Accountabilities of the role
These are the main responsibilities of this role
RESPONSIBILITIES:
- Cash Vault Dual control of branch Vault
- Providing cash to tellers for daily business transactions approving daily transactions for remittances and other products where applicable approving the override of transactions exceeding specified teller limits
- Managing branch cash as per cash holding limit
- Process & balance daily inward and outward clearing transactions
- Reconciliation and review of errors in teller transactions
- Review and approve work processes doentations and system input reports accomplished on account of deposit sales and retail & institutional services by customer service staff
- Ensure that all customers transactions as per ADIB policies and procedures
- Sign on behalf of the bank as per the igned limit
- Control and supervision of operations work processes for compliance with ADIBs Credit & Operational Policies & Procedures thus maintaining an acceptable both internal and external audit rating
- Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted to HO authorities
- Facilitating and implementing work process improvements
- Interact with customers for sale of ADIBs deposit Finance Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
- Monitor the sales performance of CROs
- Generation of new business via out marketing calls and in branch contacts through Open door policy in meeting customers
- Setting and monitoring sales plans for the branch and sales staff as per forecast
- Coaching of all sales staff to increase sales productivity and cross selling
- Monitor branch service standards for customer satisfaction
- Customer retention efforts with personal involvement in complaint resolution account closures and inquiries
- Getting adhoc customer feedback
- Ensure service level agreements (SLA) with internal and external customers are in place followed and are frequently calibrated for continuous improvement
- Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
- Maintain staff morale and relationship
- Observe coach /train and counsel staff towards expected behaviors
- Identify training developments needs for staff and ensure that these are met as per schedules
Specialist Ss / Technical Knowledge Required for this role:
- Knowledge of products and services offered by ADIB
- Knowledge of branch operations and back office functions
- Knowledge of ADIB policies and systems
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Computer ss
- Communication and presentation ss both Written and Oral (In English)
Previous experience required (if any):
- Knowledge of Retail Banking products processes and policies
- 45 years of banking experience (UAE banking experience preferred) or retail sales experience
- Computer literacy and techsavviness
- Selfstarter with excellent timemanagement ss
- Active coach and mentor to junior employees
Job ID
More jobs on
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
