Room Service Supervisor

• Reporting to Assistant Room Service Manager & Room Service Manager.


• A courteous, professional and efficient service is provided at all times.


• Be knowledgeable of all services and products offered by the hotel.


• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.


• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.


• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.


• Ensure that the place of work and surrounding area is kept clean and organized at all times.


• Successfully perform opening and closing procedures established for the assigned outlet


• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.


• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.


• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.


• Undertake reasonable tasks and secondary duties as assigned by the Department Head.


• Assist in carrying out scheduled inventories of products and operating equipment.


• Perform any other assigned reasonable duties and responsibilities as assigned.


• Ensure that food & beverage service is available for all hotel rooms & suites.


• Correct Service procedures as per the outlines standard of performance


• Ensure communication between Kitchen, Order taker and service team members.

Job Requirements

• All rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.


• The service team is well managed, having delegated the appropriate tasks to the team members.


• A High quality of product and service is maintained in the outlet.