Restaurant Supervisor

At Eathos we believe that the region s dynamic food and beverage sector presents a wide range of opportunities for the right brands with an innovative edge. We were founded in 2014 and we are in 2 countries UAE & KSA with up to 750 employees.

We are committed for serving exceptional food that makes us the absolute franchisee partners to launch develop and revitalize successful dining concepts to provide our guests with an impeccable dining experience. Our Brick and Mortars are Kababji Grill Sushi Art Joga Rosas Thai and Tortilla.

Our services have also expanded in 2020 beyond Brick & Mortars to include Cloud Kitchens and wide expansion in Virtual Brands. Eathos currently operates in more than 41 branches across the 2 countries with 6 Cloud Kitchens and up to 15 Virtual Brands.

The Restaurant Supervisor at Tortilla Restaurant is responsible for overseeing the daily operations and ensuring exceptional customer service. This role involves managing the frontofhouse and backofhouse teams maintaining high operational standards and delivering a memorable dining experience for guests.

Responsibilities:

• Supervise and coordinate the activities of frontofhouse and backofhouse staff to ensure smooth operations and excellent customer service.
  
• Train and mentor staff on restaurant policies procedures and customer service standards ensuring consistent adherence.
  
• Monitoring and evaluating customer ratings and feedback to gauge satisfaction levels and identify areas for improvement.
  
• Encouraging and motivating the team to provide excellent customer service and exceed customer expectations.
  
• Regularly inspecting and replenishing the food display area with fresh and visually appealing food items.
  
• Collaborate with the kitchen team to ensure timely and accurate food preparation and presentation.
  
• Assist in scheduling staff ensuring appropriate coverage during peak hours and special events while optimizing labor costs.
  
• Monitor inventory levels and assist in managing supply orders to maintain sufficient stock levels while minimizing waste.
  
• Conduct regular meetings with staff to communicate updates provide feedback and foster a positive and motivated work environment.
  
• Stay informed about industry trends new menu items promotional offers and sales techniques to drive revenue growth.
  
  

Requirements

• Proven experience as a Restaurant Supervisor or in a similar supervisory role in the restaurant industry.
  
• Excellent leadership and organizational skills to manage a team and oversee restaurant operations.
  
• Strong interpersonal and communication skills to interact with staff guests and vendors.
  
• Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
  
• Indepth knowledge of restaurant operations including frontofhouse and backofhouse procedures.
  
• Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
  
• Knowledge of health safety and sanitation regulations in a restaurant environment.
  
• Proficient computer skills for pointofsale systems inventory management and scheduling software.
  
• Flexibility to work evenings weekends and holidays as required.
  
• Knowledge of Tortilla Restaurants menu brand and service standards is an advantage.
  
• Ability to lift and carry moderate weights and stand for extended periods.