CUSTOMER SERVICE REPRESENTATIVE - Belden Inc

• Respond in a timely manner to all customers request/enquiries for standard information such as standard pricing according to the list prices availability of product lead time Minimum Order Quantity catalogue or sample requests through phone and email.
• Responsible for the management and processing of the order accurately and send acknowledgement to the customer.
• Manage customer Complaints as a standard process and keep the customer regularly updated.
• Post order management such as changing quantities putup colors etc..
• Provide initial support to customers where required and observe the need to transfer technical queries where necessary to Customer Innovation Centre (CIC).
• Control credit blocks proactively and solve and/or escalate issues to Sales or Finance.
• Handle invoice/account queries raising and checking credit notes where appropriate.
• Report any problem affecting service to customers to the Internal Account Manager.
• Organize the return of goods in line with Company procedures implement the dispatch of replacements where appropriate.
• Manage time effectively to ensure that department KPI#s are met (e.g. Order entry and Complaint resolution).
• Build and maintain effective working relationships with the Internal and External Sales teams BUs Customer Innovation Centre (CIC) Supply Chain and other internal and external customers.
• Communicate fluently in English with internal and external customers.
• Develop and maintain knowledge ofsales strategy customer service processes and products.
• Train customers on tools available to them such as edesk online catalog etc..
• Liaise with the planners to facilitate leadtime improvement for the critical projects.
• Manage logistical issues for all customers such as monitoring tracking numbers delivery issues lost and damaged shipment.
• Providing documentations like RoHS DOC etc. to all customers.
• Organize loan of equipment to customers.
• Data Administration within the systems (bpcs toolbox)such as updating customer details internal shipping forwarder details

• You are fluent in English. Any additional language is advantageous.
• Education: You hold a business degree or have relevant experience
• Teamplayer: You are a true team player and cultural aware.
• Priorities: You can prioritize in a constantly changing environment
• System knowledge: Knowledge of SAP and Salesforce.

Lets Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work were doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.