Butler - Executive Lounge
Posted on :
10-08-2024
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
10-08-2024
Job Description
- To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
- To be friendly, attentive and stay professional at all times.
- To respect the privacy of the guests and the confidentiality of the information
- To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- To personally greet and escort the guests rather than pointing out directions.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the Butler Supervisor, Club Millesime Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.
- To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
- To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
- To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
- To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
- To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
- To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
- To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section.
- To withdraw and deliver laundry and housekeeping requests.
- To ensure a perfect and personalized up keep of the room.
- To provide assistance with Internet connection.
Employment Type
Full-time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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