Security Officer

Key Responsibilities

• Security Operations
  • Patrol all areas of the hotel, including guest floors, public areas, back-of-house areas, and perimeter.
  • Monitor security systems such as CCTV, alarms, and access control systems.
  • Respond promptly to emergencies, alarms, and disturbances.
  • Conduct regular security checks and inspections to identify and mitigate potential risks.
• Guest and Staff Safety
  • Ensure the safety and security of guests and employees at all times.
  • Provide assistance and support to guests and employees in emergency situations.
  • Investigate incidents and accidents, and prepare detailed reports.
• Access Control
  • Control access to hotel premises, ensuring only authorized personnel and guests enter.
  • Monitor and manage the issuance of keys, access cards, and other security-related equipment.
• Customer Service
  • Provide excellent customer service to guests, addressing any security concerns or inquiries.
  • Assist with directions, general information, and guest requests as needed.
• Compliance and Reporting
  • Ensure compliance with hotel policies, procedures, and regulations.
  • Maintain accurate records and logs of all security activities, incidents, and investigations.
  • Report any security breaches or suspicious activities to the Security Manager.
• Training and Development
  • Participate in training programs and drills to stay updated on security protocols and emergency response procedures.
  • Assist in the training of new security staff as required.

Qualifications

Education: High school diploma or equivalent; additional security training or certifications preferred