Operator Emergency Room

• Anticipate the all types of alarms for emergencies; system-generated, calls, REFMAC, etc. and respond in line with the approved procedures.
• Use the proper communication channel for different types of emergency, in line with the procedures and in-charge commander; radio, public address system, SMS messaging, etc.
• Communicate and alert all emergency calls to commander in-charge, fire & rescue team, shift and plant in charge, in line with emergency and crisis management procedures.
• Coordinate the communication between the fire & rescue team, on-scene or not, to ensure proper control and respond to emergencies in place.
• Locate and communicate the exact location of the incident or fire, and timely update the on-scene team of the status of fire or emergencies, to enable effective firefighting and rescue activities.
  

Monitoring

• Operate and monitor the fire control panels; i.e. computerised PLC, displays, applications, optical fibre fire, gas network, and interface systems in the emergency response room or centre.
• Monitor the performance of and availability of the systems; TETRA radio system, IP telephone, call back, hot line, and other communication systems to ensure readiness.
• Monitor the facilities and building management systems; CCTV, BMS, etc. to ensure fiscal monitoring of the respective area alarms.
• Monitor the protection systems; i.e. fire alarm devices, emergency plant-wide siren system (EPWS), protection systems, supervisory control system, etc. to ensure comprehensive motoring.
• Report all repeated critical deviations in the monitoring system to the supervisor and takes immediate remedial corrective actions.
• Maintain log of all alarms; i.e. fire alarms, false fire alarm, fault, supervisory alarms, etc. for the record management.