Guest Services Executive - Front Office
Posted on :
21-11-2024
Employer Active
1 Vacancy
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Job Description
- Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
- Courteously answer all incoming phone calls in a professional and friendly manner.
- Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
- Greet and serve guests in person or by phone and assist them with bookings and enquiries.
- Managing payments via cash, credit, or debit cards.
- Ensure that all complaints are promptly attended to and check with the guest for Feedback.
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
- Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
- Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
Employment Type
Full-time
Department / Functional Area
Key Skills
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