This role consists in providing excellent customer service, execute all required daily operational tasks of the store ensuring 100% compliance with the company s procedures, and contributing to the continuous improvement of the key performance indicators of the store.
Responsibilities (including but not limited to):
Greet and welcome walk-in customers with a pleasant smile.
Assist customers in locating merchandise around the store.
Gives advice and guidance on product selection to customers.
Providing accurate information (e.g. product features, pricing etc).
Provide all customer feedbacks to the Store Manager.
Ensures clear and valid communication of ongoing promotions.
Ensures promotion materials in store are up to date and in spotless conditions.
Presents merchandise upon request by customer.
Stocks shelves and furniture with merchandising as per merchandising rules.
Processes cash and card payments.
Ensures complete and infallible follow through of all customer s requests.
Attend to customer s queries.
Responsible for achieving the sales target set by the Store Manager.
Fully participate in all sales activities including promotions, sales events etc.
Executes tasks as assigned during stock control activities as per company s rules.
Receives, unpacks, scans and stores stock as per company s rules.
Ensures cleanliness of the store.
Ensures complaints, refunds and exchanges are solved and follow up with the store manager.
Immediately reports discrepancies and problems to store manager.
Participates in the ongoing daily operational activities of the store as requested by the store
Requirements
Candidate must possess at least a Secondary School / "O" Level, Higher Secondary / "A" Level / Pre-U, Diploma, Degree in any field.
At least 1- 2 years working experience in retail industry.
Fresh graduates are welcome to apply.
Good communication skills in English, capable of building trusting relationships with customers and fellow colleagues.
Excellent customer service to be portrayed.
Good enthusiasm and hungry towards sales.
Must have a good disciplinary track record, upmost honesty and trusted character.
Available to work full time and on public holidays.
