IT Helpdesk Support

Responsibilities

• Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person.
• Administer and troubleshoot all internal software systems and processes.
• Identify and surface root causes and potential solutions for technical problems.
• Collaborate with other team members to resolve complex issues.
• Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use.
• Create user guides and documentation to educate end-users
  

Requirements

• 1-3 years experience in a Support/Helpdesk role or comparable relevant work experience
• Technical proficiency with both macOS and Windows operating systems
• Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence)
• Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4
• Familiarity with networking concepts and protocols Exceptional communication, interpersonal, listening, and problem-solving skills
• Ability to prioritize various responsibilities and multitask when needed
• Meticulous attention to detail
• 100% remote
  

location: New York, New York

job type: Contract

salary: $18.00 - 22.50 per hour

work hours: 9am to 6pm

education: Bachelors

responsibilities:

Responsibilities

• Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person.
• Administer and troubleshoot all internal software systems and processes.
• Identify and surface root causes and potential solutions for technical problems.
• Collaborate with other team members to resolve complex issues.
• Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use.
• Create user guides and documentation to educate end-users.
  

qualifications:

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: Bachelors
  

skills:

• Helpdesk (1 year of experience is preferred)
• Desktop Support
• Technical Support
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact