ERP Analyst

• Document system requirements and workflows, develop functional designs, configure solutions, and ensure thorough unit/integration testing to meet customer expectations.
• Employ strong English communication skills (written and spoken), with a highly organised approach with multitasking to understand, prioritise and resolve user support requests.
• Analyse existing business processes and workflows to identify areas for improvement and recommend, document and implement process enhancements that maximise user productivity.
• Provide technical support to end-users, troubleshooting issues, resolving system-related problems and guiding staff on optimised workflows.
• Collaborate with the ERP/IT teams and functional departments to effectively integrate ERP systems with other business applications.
• Work with external vendors and consultants for system integrations, support or specialised projects.
• Maintain comprehensive documentation of ERP system architecture and configurations, customizations and processes.
• Drive compliance with ERP standards and best practices, including reviewing user access controls and maintaining data governance and integrity to provide trust in a ‘single source of truth’ for enterprise data.
• Evaluate and test new ERP updates, modules, process changes or integrations.
• Develop and deliver training programs and materials to educate employees on ERP system usage and best practices.
• Help to create and maintain reports and dashboards to support data-driven decision-making.
• Perform data analysis to identify trends, anomalies, and opportunities for improvement.
  

The Person

Desired Qualifications

• Bachelor’s degree in information technology, Business Administration, or a related field. Master’s degree is preferred.
• 5+ years ERP consulting or support experience, with at least 2 years working with Oracle NetSuite cloud ERP.
• Knowledge of ‘what great looks like’ from ERP systems, business process and data perspectives.
• SuiteFoundation certification for NetSuite ERP, with NetSuite Administrator Certification preferred.
• Comprehensive understanding of main NetSuite ERP modules including core financials, one world, procurement and sales order processing.
• Knowledge of business processes including Order to Cash, Procure to Pay, Fixed Assets and Record to Report.
• Particular preference for previous experience of Revenue Recognition processes using NetSuite or other cloud ERP
• Knowledge of NetSuite’s SSO and SuiteFlow preferred
• Experience supporting NetSuite integrated applications, including leveraging Oracle and other support resources.
• Experience using middleware solutions (preferably Celigo) for efficient and maintainable integrations including transfer of Financial, Procurement, Sales and Employee master data.
• Strong ability of documenting ERP system and business configurations, processes and changes.
• Knowledge of other business functions outside of Finance is an advantage, including Procurement, HR and Sales/CRM.
• Demonstrated experience of scoping and implementing ERP solutions and modules using project management practices.