Service Support Administration - Team Leader
Posted on :
12-10-2024
Employer Active
1 Vacancy
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Job Description
- Ensure teams compliance with company policies
- Manage the team’s operation within budget
- Ensure processes are followed according to defined global processes.
- Understand and be updated on teams’ systems
- Ensure emergency/contingency/crisis* recovery plans are in place and to conduct periodic drills
- Implement and ensure proper working of new tools/processes/system
- Meet KPI targets (e.g. queries solved in 24hrs, backlogs managed etc.)
Employment Type
Full Time
Department / Functional Area
Key Skills
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