Exams Officer

Main Accountabilities:

Service Delivery

• Receives instructions and requests from operations manager and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
• Adapts work plans where necessary to meet customer expectations.
• Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
• Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logistical support to enable the delivery of high quality services to a range of customers (internal and/or external).
• Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software.
• Oversee all operations at test venues for all exam products. This includes the management of all staff, the oversight of all procedures and the troubleshooting of any problems.
• Procures new venues as per operational capacity requirements.
  

Customers/ Relationship and stakeholders

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes.
• Develops and maintains good working relationships within the British Council to enable and facilitate effective and efficient service delivery.
• Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards.
  

Risk and compliance

• Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Supervises venue staff which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.
• Carry out health and safety inspections of British Council exam venues to meet with corporate and awarding body guidelines.
  

Minimum/essential Requirements-

• University Degree or relevant working experience for 2 years in a similar environment
• Experience working in Exams environment
• Experience managing operations in Exams environment
  

Desirable Requirements-

• Knowledge of British Council Quality and Compliance policy
• Experience administering School Exams
  

Further Information

• Number of positions: 1
• Employment Type: FTC 2 year
• Location: Dubai
• Grade: 4 H
• Deadline to receive applications: 15 June 2024 (23:59 Gulf Standard Time)
• Salary: 5347AED Basic + 2900 AED Housing Monthly
• Note: Applicants must be based in UAE.