Guest Relation Executive

• Greet guests, escort them to tables while providing a personalized introduction to the brand.
• Maintain neat and organized work area.
• Observe proper grooming and personal hygiene at all times.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• Proactively anticipate and respond to guest needs and preferences.
• Maintain a friendly and professional demeanor while interacting with guests and colleagues.
• Ensure that guests are informed of all relevant data.
• Collaborate with other departments to provide seamless guest experience.
• Monitor and maintain guest records, including contact information, preferences and feedback.
• Ensure consistent communication from the department to the Manager on duty in that all customer requests and feedback are responded to promptly and efficiently.
• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Handle guest enquiries, problems and complaints.

Ideal Candidate

• Bachelor's degree in hospitality management from a reputable university or Hospitality Diploma is preferred
• Minimum 2 years of similar experience from a high-end fine dining restaurant.
• Excellent written and verbal communication Skills
• Excellent interpersonal skills with attention to details
• Self-Motivated creative and confident, with a highly energetic personality
• Strong relationship building skills