Research Administrator

Our customer operates an online shop for baby supplies, such as pushchairs and strollers, travel systems, baby nests, cushions and many more. For the customer service / customer support, we are still looking for talented staff (m/f/d) to join the existing team.

Typical questions that need to be answered include:

• Which payment options are available; how can the delivery be organized
• How can goods be sent back; what about products that do not meet customer expectations
• Are there also articles in different color or size, which may not be seen in the online shop
• Pword management for the personal customer area; Change of newsletters settings
• Settlement of guarantee cases and redemption of premiums

In various media, numerous prizes are awarded in the area of Best Webshop or the like. For our customer to play in the premier league, customer service must be first-cl. That means for you:

• Every concern of a customer is taken seriously
• If you can not clarify a request immediately, call the customer back at the agreed time
• They doent every customer contact in an IT system so that colleagues can continue to help when you are not there
• Your team is there for customers when they want to reach you (you can work shifts)
• sympathetic manners are familiar to you
• Fluent in French

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