Retail Manager

• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.

• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand

• Responsible for preparation of store for principal visits in order to build and strengthen the brand

• Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager

• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit

• Manage and control all aspects of stock management of the brand, ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss.

• Implement and monitor store operations policies and procedures to ensure full compliance.

• Contribute to sales plans for the brand, implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets.

• Accountable for implementing and overseeing omni-channel initiatives in your store, such as Click & Collect and Clientelling.

• Foster a customer-centric mindset in all business activities, including the management of the brand's personal shopping service.

• Responsible for delivering a best-in-class retail experience, encompassing customer satisfaction, visual merchandising, and employee engagement.

• Provide consistent coaching and feedback to the store team, ensuring accountability.

• Regularly engage on the sales floor to offer real-time coaching and uphold standards of education and customer service.

People Management Roles and Responsibilities

• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

About You

Education/Certification and Continued Education

• Graduate in any discipline.

Years of Experience

• 5-7 years’ experience of successfully running a profitable retail store.