- Accountable for GM / Sales across the zone & line of business to secure FS ambitions.
- Lead S&OP at Zone level to anticipate gaps and needs to ensure services zone performance.
- Monitor performance by ensuring appropriate level of profitability and efficiency in each of the countries and at zone level.
- Coordinate and escalate to GSC teams to ensure we have the right SCM performance (Costs, Stocking policy, LT,delivery …).
- Boost lead generation business.
Drive competitiveness & excellence
- Lead AEP full deployment and implementation into each countries of the zone as per roadmap.
- Ensure 100% use of bFS in countries.
- Deploy and secure adoption of processes (CPP4S…) and tools (SKM, OnSite , …) to drive operations efficiencies.
- Deploy Lean approach and SPS for Services in the zone and contribute to the design.
Lead digital transformation into the region
- Support Digital offers implementation: understanding and operational deployment.
- Transform operations delivery with digital tools & adapted processes (BFS and FSR tools, boost FSR lead generation).
- Support Cyber security deployment tools and offers inside operations and partners.