Senior Customer Service Representative

Responsibilities:

• Engage with customers via phone, email, and chat to provide prompt and courteous support.
• Assist customers with inquiries, account issues, and product/service information.
• Resolve customer complaints and concerns with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other teams to ensure seamless service delivery and customer satisfaction.
• Stay updated on company products, policies, and promotions to provide accurate information to customers.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Previous experience in customer service or a related field preferred.
• Ability to work effectively in a fast-paced environment and adapt to change.
• Proficiency in Microsoft Office suite and customer service software/tools.
• Positive attitude and willingness to go the extra mile for customers.
• Fluency in additional languages may be advantageous, depending on customer demographics.

Benefits:

• Competitive salary package
• Opportunities for career growth and advancement
• Comprehensive benefits package
• Supportive and collaborative work environment