Senior Associate

• Onboard Elite members and the benefits of the program.
• Inspire Elite members with group-wide lookbooks, trending content, and personalized offerings.
• Communicate with Elite members regularly to check in and wish on special occasions.
• Manage member requests (experiences, products, occasions) and escalated complaints.
• Cater to Elite members with the support of the wider network of the MUSE team and Brand Private Client Executives.
• Put into action the knowledge of new collection launches, arrival dates, pre-ordering opportunities, and private sales access to maximize engagement and trigger conversions at each activity.
• Implement an integrated VIP clienteling strategy for the ELITE with well-thought-out moments to delight and trigger to shop within the Group’s portfolio of brands.
• Anticipate ELITE members' requirements across GCC markets.
  

Brand Engagement

• Lead key engagement activities and monthly meetings with Brand Private Client Executives and Elite members.
• Collaborate cross-functionally to create effective content that would lead to increased conversion, engage with ELITE prospects, and re-engage with lapsed ELITE members.
• Manage contact calendar across the UAE and work closely with brands to identify key moments to engage.
• Manage clash calendar.
• Map touchpoints for Private Client Executives across the Group that would act as relays for personal shopping requests.
• Work closely with brand buyers to develop a deep knowledge of seasonal offerings and key trends.
• Maintain inventory and knowledge on exclusive pieces/collections available from all POS within the Group.
• Work closely with Brand Private Client Executives to assist in enhancing the client’s shopping experience.