IT Infrastructure Consultant
Posted on :
16-08-2024
Employer Active
1 Vacancy
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Job Description
- Lead and manage the IT Infrastructure and Service Desk teams to ensure efficient and effective IT operations.
- Responsible for the planning, implementation, and maintenance of the organization's IT infrastructure and support services.
- Oversee the design, deployment, and maintenance of the organization's IT infrastructure, including servers, network, storage, and data centers.
- Ensure the availability, reliability, and performance of IT systems, and implement proactive monitoring and maintenance routines.
- Collaborate with other teams to plan and execute infrastructure upgrades and expansions.
- Lead and mentor the Service Desk team in providing exceptional technical support to end-users and addressing IT issues promptly.
- Establish and monitor service desk KPIs and SLAs to ensure service quality and efficiency.
- Continuously improve service desk processes and workflows to enhance user satisfaction.
- Manage the IT infrastructure and service desk budgets, ensuring cost-effective operations and adherence to financial constraints.
- Implement and enforce IT security policies and practices to safeguard the organization's data and systems.
- Recruit, train, and develop IT staff, fostering a high-performing and cohesive team.
- Collaborate with vendors and third-party service providers to procure, install, and maintain IT infrastructure components.
- Maintain accurate documentation of IT infrastructure configurations, procedures, and incident reports.
- Generate regular reports on IT performance, issues, and improvements for management.
Employment Type
Full Time
Department / Functional Area
Key Skills
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