Guest Experience Manager

• Consistently offer professional, friendly and engaging service.
• Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
• Handle guest concerns and react quickly, logging and notifying proper areas.
• Conduct regularly scheduled departmental meeting.
• Manage the departmental budget.
• Balance operational, administrative and Colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.
  

Qualifications

• Previous leadership experience in a similar role required
• Previous PMS experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times