Guest Relations Agent

• Consistently offer professional, friendly and engaging service
• Handle guest concerns and react quickly, logging and notifying proper departments
• Be part of Guest Services team while ensuring all service standards are followed
• Attend regularly scheduled departmental meeting
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
  

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Fluency in English, and at least one additional EU language
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Opera or Opera cloud Property Management System an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.