FB Agent - Front Office
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696462
- Serve all guests as per company standards
- Acknowledge IHG Rewards Club members and returning guests
- Demonstrate the highest standard of hospitality at all times
- Communicate any difficulties with your superior
- Establish and maintain effective working relationships
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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