Assistant Learning and Development Manager

• Carry out a training needs analysis at complex, hotel, departmental and individual level.
• Utilizing Academie Accor, create an annual hotel L&D plan specific to the needs of the business and in line with budget.
• Facilitate the creation of personal development plans within the business linking into departmental manpower and succession planning.
• Enable the creation of departmental training plans that maximise the potential of people at work in line with budget.
• Ensure each hotel produces a monthly planned training program ensuring details are posted as per procedure.
• To create and maintain a student training program in conjunction with business demands and recruitment levels.
• In conjunction with the Health & Safety Officer, ensure that our statutory obligations to the Health & Safety of our guests and associates are fulfilled.
• Monitor present and future trends, practices and systems in the L&D field making necessary recommendations to enhance our business profitability.
• Create a succession planning monitoring system that supports individual career development and our business goals.

Training Delivery

• To develop, manage and deliver a professional induction mentoring program where all employees are given a comprehensive hotel induction and are given the correct information regarding the company, the hotel and their job.
• Ensure that all necessary statutory training is carried out to comply with government legislation.
• Establish and monitor departmental skills training via a mentoring system to enhance individual competence, using departmental trainers effectively.
• Establish and deliver training to enable an excellent guest care culture throughout the group.
• Design and implement opportunities to widen employee experience through – reading, films, external vocational training, cross training etc.
• Develop and deliver supervisory and Management skills training to enhance individual competence and support succession planning activities.