Restaurant Reservations Officer

• o attend and handle all incoming and outgoing F&B reservation requests, as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
• To recognize potential clients and to transmit information to the Sales Department.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the hotel outlets and to have a perfect knowledge of the timing.
• To always be updated of any private party in one of the restaurant.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To report all guest comments or complaints.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To know the competitors and to gather information about their activities and sales.
• To provide updated reports and statistics to the Management and other departments.
• To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
• To support reception training in reservations techniques and procedures.
• To carry out special projects according to the assignments.
  

Qualifications

• Educated to college degree
• 2+ years’ experience in hospitality or similar customer service role
• Computer Literate including MS Office and email
• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)