To screen calls; manage calendars; make travel, meeting and event arrangements.
To type correspondence and ensure accuracy of grammar, composition and format.
To handle incoming & outgoing calls according to hotel standards.
To clear IN/OUT trays and mailbox for Hotel Manager and distribute to concerned.
To ensures proper requisitioning and control of office supplies; follow-up on delivery of material & documents.
To ensure all correspondence, faxes, messages, e-mails are responded in timely manner/disseminated accordingly.
To translate documents from Turkish to English and English to Turkish when required.
To prepare reports when required.
To maintain document signature processes.
To handle and follow up on assignments as assigned by superiors (incl. annual leaves, payroll, standard operating procedures, JDP, LQA, guest complaints, invoice monitoring, purchasing, etc.).
To handle appointments concerning the management team; keeping track of their schedule and engagements.
To assist in resolving any administrative problems.
To assume duties assigned by the General Manager, Hotel Manager and Executive Committee members, when required.
To ensure all arrangements are made prior to meetings (booking of meeting rooms, set ups, meeting materials).
To co-ordinate with colleagues and representatives of other departments to ensure an efficient flow of communication.
To take minutes during meetings as required; ensure to distribute minutes to all attendees/concerned.
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