Instant Service Agent
Posted on :
22-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Inputs all Guests, Engineering, Housekeeping, etc. requests promptly and accurately into the QEMS rapid response system
- Monitors all calls that are in queue and answers appropriately.
- Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.
- Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.
- Continually checks on the pending QEMS work orders that have not been completed.
- Handles all guest wake-up calls.
- Handles guest messages – written and or voice mail and sends fax out regarding guest inquiries and requests.
- Logs all guest complaints and guest history into QEMS for future reference, tracks trends in service deficiencies and reports them to senior management.
- Has the knowledge to check-in and check-out guests from Opera, through the telephone.
- Knows the basics about what guests might request regarding Housekeeping, F&B, IT, Engineering and other department requirements.
- Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning.
- Updates all white boards with current information about the hotel and its activities and has complete knowledge of all in-house groups and banquet events current and future.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
