Associate Consultant Helpdesk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities
• Provide first line support for incident requests with prober investigation.
• Record all requests in the ITSM tool that are received by (Phone calls, Emails and Walk-in).
• Ensure all calls responded to within a timely manner and within the agreed SLAs.
• Pass calls to Operations Team and the Global Support Teams if cannot be resolved first line.
• Ensure that users are kept informed of events relating to their call.
• Keep follow up with the concern team for the open tickets.
• Gather all required information from the requesters and send them regular updates on the status of their request.
• Act as a point of contact for requesters, and, if needed, coordinate between the other level support
• Resolve L1 level quires related to SAP TRM.
• Excellent English communication skills.
Employment Type
Full Time
