Front Office Manager

• Ensure company s policies and security requirements are met
  
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  
• Train, supervise and support office staff, including receptionists, bell boys and valet parking.
  
• Schedule shifts
  
• Ensure timely and accurate customer service
  
• Handle complaints and specific customers requests
  
• Troubleshoot emergencies
  
• Monitor stock and order office supplies
  
• Ensure proper mail distribution
  
• Prepare and monitor office budget
  
• Keep updated records of office expenses and costs
  
• Maintenance of the highest possible average room rate
  
• Information on the availability and condition of rooms is kept current
  
• Inspects VIP guest rooms and informs Housekeeping regarding maintenance and repair.
  
• Prepares all Front Office activities memoranda, announcements, and other correspondence.
  
• Obtains and records in the logbook, the grand master and emergency keys from the Front Office Cashier when necessary
  
• Coordinates with Security and Housekeeping departments in the investigation of irregularities, and room discrepancies.
  
• Compilation of data for the Monthly Front Office Report, as well as forecasts.
  

Requirements

• Proven work experience as a Front desk manager or Reception manager
  
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
  
• Proficiency in Arabic &English (oral and written)
  
• Solid knowledge of Opera, MS Office, particularly Excel and Word
  
• Excellent communication and people skills
  
• Good organizational and multitasking abilities
  
• Problem-solving skills
  
• High School diploma, additional certification is a plus
  

Benefits