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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Maintain and update guest history profiles through the Opera guest profile system
• Give courtesy calls and complete the daily call log as per established guidelines
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Corporate Planning / Consulting / Strategy

Key Skills

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