Subject Matter Expert

Responsibilities:
• Ensure high quality standards for interviewing and hiring employees at all levels of the organization
• Identify root causes for detail page defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify
• To Dive deep and understand different downstream systems and processes that impact customer buying decision
• opportunities for Automation. Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions. Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
• Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
• Execute specific people programs on coaching and development and team engagement
• Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect catalog management workflows