Warranty Administrator

• Evaluate, monitor, and guide in timely submission of all warranty claims raised by Service Advisor to ensure the company’s money debited to warranty repairs is reimbursed at the earliest possible moment.

• Liaise with Automall Used Car operations on repairs that fall outside of the policy for local approvals

• Timely approval of all warranty claims within 48 hours including sourcing of most cost effective repair option.

• Management of the Work In Progress for the Tier 2 operation to ensure all approved warranty jobs are closed and invoiced by month end

• Review all sold policies to ensure they match with vehicle sold and conditions have been met

Required Skills to be successfu:

Minimum Experience: 2 years in Automobile Aftersales dept, and experience in warranty admin would be advantageous

Job-Specific Skills:

a. Analytical skills

b. Application of new knowledge and concepts

c. Planning & organising

d. Communication skills

e. IT and systems experience

Behavioural Competencies:

a. Competent to comprehend warranty policy and procedure manual and implementation.

b. Competent to evaluate the warranty process and suggest improvement

What equips you for the role:

Diploma in any discipline