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You will be updated with latest job alerts via email• In partnership with our operations and supply teams, ensure accurate inventory levels across sites. Work with Operations partners on special projects like custom product setups, bundles, and kits.
• Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, and payment.
• Work with eCommerce team to review/set up operational KPIs and deliver on those KPIs working with distribution team, warehouse team, and external vendors.
• Assist in the creation and implementation of training programs for associates in the stores to improve communication between eCom, marketing, and stores.
• Responsible for documenting operational requirements to create new or update current standard operating procedures (SOPs) including business process flows.
• Mentor and develop team members to enable personal and professional development.
• Forecast and project inventory levels to optimize speed of delivery and location optimization based on customer location. Optimize stock levels both in key stores and warehouses.
• Evaluate current procedures, determine opportunities for continuous improvement, and implement updated processes across different channels and stores.
• Partner and enable key relationships between brand team, fulfillment team, DSP’s & store ops team.
• Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with the least business-driven cancellations.
• Prepare a monthly performance deck for the higher management highlighting the key KPI's, achievements, shortfalls, and action plans.
Full Time