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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Give a warm welcome and check in guests taking into account the established SOPs
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Offer consistently professional, friendly, warm and engaging service
• Check out of departing guest in accordance with the established standards
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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