Carrier Manager

Responsibilities
• Manage day to day operations and LSP performance.
• Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources. Escalate to Amazon internal stakeholders as necessary.
• Identify any trend that are impacting or potentially impacts shipments performance, deep dive and drive improvements in partnership with Global Mile Origin team and LSP.
• Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause.
• Provide volume forecast to carriers during peak season.
• Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement.
• Work with FC and Trade compliance on FTZ documentations and required amendments.
• Work with Retail teams to define best output based on expressed stakeholder needs.
• Have in-depth knowledge of the data available in area of expertise.
• Derive actionable recommendations from analysis that impact a process or team
• Convert data to make it analysis- ready through basic descriptive, aggregations, and pivots.
• Implement data visualization or communication tools (e.g., metrics dashboards, decks, flashes)
• Communicate clearly to stakeholders on project requirements and status.