Account Manager

- Main point of contact for defined key account(s); provide an operational day to day point of contact for the client and be first line escalation point of any issues
- Mapping out business units’ key strategic stakeholders and engaging, in line with KAM strategy
- Determine and realise the breadth of opportunity within clients for the wider Hays business.
- Obtaining and passing qualified leads to HTS, Executive, Permanent and Contracting divisions within Hays
- Ensuring RFPs, RFIs, new TOBs and renewals are managed appropriately
- Payroll solutions; liaise with client and Hays internal contracts administration/finance and third party providers for onboarding, renewals and offboarding
- Regular virtual and in-person meetings with Key Account stakeholders
- Accountable for SalesCloud KAM; Contacts, Leads, Opportunities, documents, account structure / mapping, account plans, data integrity
- Reporting internally against defined metrics, providing input into the ongoing strategic direction
- Run monthly/quarterly/annual review meetings with the client, providing accurate data on our performance
- Collaborate with internal division heads and specialism leads to broaden the opportunities Hays have for client recruitment solutions
- Build the internal profile of key clients with the aim of increased business development and activity, through mapping and information sharing
- Be an escalation point for aged debt, compliance, payroll, delivery complications
- Sell products and services to your clients