Senior IT Business Analyst

• Help define and create custom field / objects, complex workflow rules, record types, data validation, page layouts and third-party integrations
• Monitor and report on user engagement and compliance with the system
• Develop deep understanding of the business requirements of internal stakeholders and end users and match these with the appropriate solution.
• Serve as the expert to drive the planning, prioritization, design, development and deployment of projects & system enhancements
• Develop and create customized reports and dashboards based upon the needs of business unit partners
• Troubleshoot and resolve issues
• Manage system changes and scheduled enhancements, working collaboratively with key stakeholders to translate business requirements into appropriate functional specifications
• Create and maintain training resources and deliver training to users
• Train users to work with computer systems and programs
• Manage the specifications and parameters of the system and data integration points (inbound and outbound)
• Keep abreast of new system features and functionality, in order to provide recommendations for process improvements and technical updates.
• Assist users in leveraging the value of the data captured by the system to generate insights which enhance understanding of Chalhoub customers and drive business engagement
• Maintain user guidelines/policy and documentation
• Work closely with Supply Chain teams to ensure the system meets business needs and define those customer journeys
• Partner with stakeholders to shape system requirements and ensure alignment with business/technology strategy and planned initiatives
• Contribute to the growth and modification of the platform by acquiring and maintaining knowledge of new and emerging applications, tools, and architecture that may be used to support this functional operation
• Manage the design and update of all system workflows and SC reports